1. Scope of services
SyncAI SRL provides digital agency services, including but not limited to: web design and website creation, custom software development, search engine optimisation (SEO), maintenance and technical support, and eCommerce solutions. The exact scope of services, deliverables, deadlines and prices are set for each project through an accepted quote or a service contract.
2. Quotes and contracting
Quotes issued by SyncAI SRL are valid for the period stated within them (in the absence of a statement, 30 calendar days from issue). The contract is deemed concluded upon written acceptance of the quote (including by email) or upon signing the service contract, whichever comes first. Information published on the Website is presentational and does not constitute a binding offer.
Any change to the agreed specifications (expanding the project scope) is documented in writing and may lead to an adjustment of the price and delivery deadlines.
3. Pricing and payment
Service prices are those in the accepted quote or contract and are invoiced in euros, as agreed between the parties. Unless otherwise stated, payment is made as follows: an advance on signing the contract (usually 40-50% of the project value), with the balance in instalments, upon reaching agreed milestones or on final delivery.
Invoices are issued electronically and are due within the term stated on the invoice (in the absence of a statement, 15 calendar days from issue). Late payment may attract late-payment penalties under the contract and suspension of work until outstanding amounts are settled.
4. Delivery and deadlines
Delivery deadlines are set in the quote or the contract and run from the date the advance is received and all necessary materials and information are provided by the client. Deadlines are automatically extended by any delays attributable to the client (missing content, late feedback, failure to provide required access) or caused by third parties or force majeure.
The client accepts the deliverables within 10 calendar days of handover; in the absence of objections communicated in writing within that period, the deliverables are deemed accepted.
5. Client obligations
For the project to run smoothly, the client undertakes:
- To provide the necessary content, materials and information on time (text, images, logo, access credentials)
- To give feedback and approvals within the agreed deadlines, so project stages are not blocked
- To warrant that it holds the rights to the materials provided and that they do not infringe third-party rights
- To pay the price of the services according to the agreed due dates
- To appoint a contact person with decision-making authority over the project
6. Intellectual property
Intellectual property rights in the deliverables produced for the client (source code, design, graphics) transfer to the client on the date the project price is paid in full, within the limits and conditions set out in the contract. Until full payment, the deliverables remain the property of SyncAI SRL.
Excluded from the transfer are pre-existing components, libraries, our own tools and open-source elements, for which the client receives a non-exclusive right of use under the applicable licences.
SyncAI SRL reserves the right to present the completed project in its own portfolio, on the Website and in promotional materials, naming the client, unless the parties agree otherwise in writing.
The content of this Website (text, graphics, visual elements) remains the intellectual property of SyncAI SRL and may not be reproduced or redistributed without our written consent.
7. Warranty and remedies
SyncAI SRL provides a warranty period of 30 calendar days from final acceptance of the project (unless the contract provides for a longer period), during which it fixes functional errors (bugs) against the agreed specifications free of charge.
The warranty does not cover faults caused by unauthorised intervention by the client or third parties, modification of the delivered code, updates to platforms, extensions or third-party services, or use of the deliverables in conditions other than those agreed. Remedy requests are sent to contact@syncoded.com.
8. Limitation of liability
To the extent permitted by law, SyncAI SRL is not liable for indirect, incidental, special or consequential damages, including but not limited to loss of data, loss of profit or business interruption, arising from the use of or inability to use the Website or the services, even if SyncAI SRL was advised of the possibility of such damages.
SyncAI SRL total liability to the client, for any claims relating to a project, is limited to the amount actually received from the client for that project. Nothing in these terms limits liability that cannot be limited by law.
9. Confidentiality
Each party undertakes to keep confidential any non-public information received from the other party in connection with the project (commercial, technical, financial information) and to use it solely for performing the contract. The confidentiality obligation remains in force for 3 years after the collaboration ends, unless the parties agree otherwise. The processing of personal data is described in our privacy policy.
10. Force majeure
Neither party is liable for failure to perform or for delayed performance of its obligations where this is due to a force majeure event as defined by applicable law (including but not limited to: natural disasters, armed conflict, epidemics, major internet or power infrastructure outages). The affected party will notify the other within 5 days of the event and will use reasonable efforts to limit its effects.
11. Applicable law and dispute resolution
These terms and conditions, as well as the contracts concluded with SyncAI SRL, are governed by Romanian law. The parties will seek an amicable resolution of any dispute; failing that, disputes will be settled by the competent courts at the registered office of SyncAI SRL, except where the law provides for different exclusive jurisdiction. Consumers may also use the European online dispute resolution platform (ODR).
12. Changes to the terms
SyncAI SRL may amend these terms and conditions at any time, with the updated version published on this page together with the date of the last update. Changes do not apply retroactively to ongoing contracts, which remain governed by the terms in force when they were concluded. Continued use of the Website after changes are published constitutes acceptance of them.